Every call answered.Even whennobody can.

Musanhi answers the calls you can't get to, so the job doesn't go to the next name on Google.

6:42 pmAnswered · Musanhi
Redbrook Roofing
07700 900 461
Owner: on a roof in Bexley
Hi, there's water coming through my ceiling, is anyone there?
ReceptionistRedbrook Roofing, you're through to the receptionist. Where's the water coming in?
Back bedroom, it's 14 Larch Road in Sidcup.
ReceptionistThat's an emergency. Can I take a number and get someone to call you within the hour?
FLAGGED URGENTOwner texted 6:44 pmCallback booked · within the hour
HEAR ONE BUILT FOR YOUR TRADE

Not one of these? These are only the trades with a page so far. Book a call and I’ll build one on yours.

01 · WHAT IT IS

A receptionistthat runs onsoftware.

It answers your phone in your company’s name. It knows what you do, who works there, and what to do with each call. You get a written summary before you’ve put your tools down.

It isn’t a voicemail, a press-one menu, or a call centre reading from a card. It’s one receptionist built for one business, which is why there’s no sign-up button here.

Built, not configured

I write it around your business: your services, your people, your rules. No template with your name dropped into it.

It answers as you

Your company's name, your way of doing things. Callers are told it's an AI the moment they ask.

Nothing rides on memory

Every call reaches you in writing, including the ones it couldn't help with.

WHAT IT DOES

It does whatyour receptionistdoes.

Not a menu, not a voicemail. It does the job a good receptionist would.

07:12Incoming call
Hartley & Co Lettings
07700 900 118
Answered · second ring
ReceptionistHartley & Co Lettings, good morning. How can I help?
Hi, I’m ringing about the two-bed on Rushmore Road.
WHAT IT DOES

It does whatyour receptionistdoes.

Not a menu, not a voicemail. It does the job a good receptionist would.

  1. 01Answers in your name

    In your name, on the second ring, at any hour. Asked for someone by name, it puts them through.

    07:12Incoming call
    Hartley & Co Lettings
    07700 900 118
    Answered · second ring
    ReceptionistHartley & Co Lettings, good morning. How can I help?
    Hi, I’m ringing about the two-bed on Rushmore Road.
  2. 02Takes the details

    Who they are, where they are, what's wrong. Written down, not remembered.

    It’s Dave Morton, fourteen Elm Close. There’s water coming through the bedroom ceiling.
    New enquiry · Redbrook Roofing
    NameDave Morton
    Address14 Elm Close, LS6
    ProblemWater through bedroom ceiling
    On the job list
  3. 03Books it in

    Into your calendar, and a confirmation text to the caller.

    Could I see it this week?
    ReceptionistThursday at two is free. Shall I put you down?
    Thursday 2pm · viewing bookedConfirmation texted
  4. 04Spots the emergency

    Knows a quote from a leak, and rings you for the leak.

    The boiler’s leaking and it’s dripping onto the fuse box.
    ReceptionistThat can’t wait. Keep away from it. I’m ringing Sam now.
    FLAGGED URGENTOwner rung 07:14
  5. 05Says no when it should

    No prices over the phone, no card details, and it says it's an AI when asked.

    What do you charge for a re-roof?
    ReceptionistI can’t quote over the phone, but I can get you booked in for one.
    Are you a robot?
    ReceptionistYes, I’m the AI receptionist. Want me to take a message?
  6. 06Takes the message

    One text at the end, with what came in and what it did.

    SMS · to Priya22:41
    The Copper Pan · 3 calls during service:
    1. Table for six, Saturday 8pm. Booked.2. Nut allergy question. Said you’d ring back tomorrow.3. Supplier. Will try again in the morning.
    Seen, cheers.
  7. 07Knows the business

    Your hours, your area, your rules. Set once.

    What it knows · Redbrook Roofing
    Open 8–6, Monday to SaturdayCovers Leeds and 20 miles round itNever quotes a priceNo card details, ever
03 · IT ASKS, YOU DECIDE

You stay in charge.It remembers.

A caller asks about a postcode you don't cover, or a Sunday. It takes the details and texts you the question. Your reply becomes the rule. It won't guess on your behalf.

TEXT TO YOU11:42
ReceptionistCaller wants a flat roof quote in Dartford. That's outside the area you gave me. Take the details anyway?
Yes, Dartford's fine, anything inside the M25.
Noted · service area updated
TEXT TO YOU16:08
ReceptionistSomeone's asking if you do emergency callouts on Sundays. I've said I'll check.
No Sundays. Book them for Monday first thing.
Noted · Sundays off, Monday priority

Every answer you give it, it keeps. Nothing is inferred.

04 · WHY YOU’D WANT ONE

The phonedoesn’t waitfor you.

No statistics. Every figure in this market comes from someone selling something. Here are five things to check against your own week.

  • You can't do the work and answer the phone.

    Whoever picks up is up a ladder, driving, or stood in front of a customer. One pair of hands, two jobs.

  • Out of hours is a promise most people don't keep.

    “Call us any time” sits on a lot of websites. After six there's nobody behind it.

  • Voicemail asks the caller to do you a favour.

    Most won't. The few who do leave a first name and half a number. By the time you ring back they've booked someone else.

    Voicemail · 6 seconds“It’s Dan, 07700 900…”

  • The wrong call lands on the wrong desk.

    A tenant's leak comes through to the sales desk. Somebody answers it, badly. Routing is the part nobody sets up.

    Tenant’s leak → sales desk

And some of it genuinely doesn't matter.

Somebody who chose you will ring back. If all your work comes by referral, this is worth less to you than to whoever reads it next. I'd rather say that now than in month two.

05 · BEFORE YOU ASK

Straightanswers.

Pick the one you were going to ask.

Go and hear one. The roofing page has a line you can ring from your browser right now. It's a receptionist built for a company that doesn't exist, and it's the same thing your callers would get. Judge it yourself.

Occasionally it will. When it isn't sure it doesn't guess. It takes the details and passes them to you. Every call arrives as a summary, including the ones that went badly, so nothing disappears quietly.

Three things, and I’d rather you heard them from me. It can’t write into a restaurant’s diary — I haven’t built that integration, so it takes the booking and passes it to whoever holds the book. It can’t write into your CRM either, though that one is worth doing once you have the call volume to pay for the wiring; ask and I’ll tell you whether you’re there. And it will never ring people for you. That last one isn’t a to-do, it’s a no: an automated voice making outbound calls sits in a very different legal position from one answering your phone, and I’m not going near it until that is settled.

No. Your number stays as it is. Calls you don't answer within a few rings forward to Musanhi. Switching it on takes minutes. Switching it off is the same thing backwards. If you'd rather not point your main line at it on day one, run it on a second number for a few weeks and listen to what it does first.

A monthly fee, set on your business. It depends on how many calls you take and what you need the line to do, so I’d rather work it out with you than print a number that turns out to be wrong for you. No setup fee, no contract. Your first 200 minutes are free. What it costs you before that is about forty minutes telling me how your business actually works.

It still works. Those are just the ones with a page written for them so far. The slow part is learning your business, and that's the same job whatever the business is.

Rather hear it than read it?Ring the live line →

NEXT STEP

Put it onyour number.

Pick a time. We'll walk through setting the line up for your business.

Founder of Musanhi

You'll be talking to me. I build and look after every line myself.

FOUNDER · MUSANHI

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